Customer engagement and interaction-led marketing multinational Harte Hanks is consolidating its Manila operations and adding room for hundreds of new employees with the opening this month of a business process outsourcing – call center hub at the Mall of Asia (MOA) complex in Pasay City.
 
Harte Hanks Philippines, a subsidiary of the US-based marketing company, currently employs about 2,000 people in its main and secondary locations in Metro Manila.
 
The move to their central hub on April 21 allows the company, which over a decade ago launched its call center in the Philippines, to integrate the secondary locations with the Pasay facility.
 
“We have been always impressed by the skill and dedication of our employees in Manila and look forward to sustaining our growth here,” said Jonathan Bondoc, Harte Hanks Manila-based site director.
 
Among Harte Hanks’ clients are companies known worldwide in information technology, computer software, sports media, banking, mobile phone and health insurance industries.
 
Besides the Asia-Pacific, Harte Hanks has offices spread across North America, Europe and Latin America.
 
“The Philippines’ consistent support of innovative business models such as buy-operate-transfer and investment in dependable infrastructure priorities are just two of the reasons we are expanding our investment here,” added Ben Chacko, head of operational planning and strategy for Harte Hanks.
 
The American outfit, whose call center business focuses on North American clients, started doing business in the Philippines with a buy-operate-transfer partnership in 2001.